Introduction
WCAGIO ("we," "our," or "us") is committed to protecting your privacy and ensuring transparency in how we collect, use, and safeguard your personal information. This Privacy Policy explains our data practices in clear, accessible language.
We are fully compliant with the General Data Protection Regulation (GDPR) and other applicable privacy laws. This policy applies to all users of our WCAG compliance reporting platform.
Your privacy is our priority. We collect only the data necessary to provide and improve our services, and we never sell your personal information to third parties.
Data We Collect
We collect different types of information to provide you with our accessibility compliance services. Here's what we collect and why:
Personal Data You Provide
When you interact with our platform, you may provide us with the following information:
- Email addresses - collected with your explicit consent when you sign up for early access notifications or create an account
- Communication data - messages you send us through contact forms or support channels
Legal Basis: We process this data based on your consent (for email signups) and contractual necessity (for account creation and service delivery).
Automatically Collected Data
When you use our platform, we automatically collect certain technical information:
- IP addresses - used for security purposes, fraud prevention, and threat detection
- Browser type and version - helps us optimize our platform for different browsers
- Device information - device type, operating system, and screen resolution for responsive design
- Usage data - pages visited, features used, and interaction patterns via privacy-friendly analytics
- Error logs - technical information about errors to help us debug and improve the platform
Legal Basis: We process this data based on our legitimate interest in providing a secure, functional, and optimized service.
How We Use Your Data
We use your personal data only for specific, legitimate purposes:
- Service Delivery - to provide you with accessibility compliance reports and platform features
- Communication - to send you early access notifications, service updates, and respond to your inquiries
- Security & Fraud Prevention - to protect our platform and users from malicious activity, bots, and abuse
- Analytics & Improvement - to understand how users interact with our platform and identify areas for enhancement
- Legal Compliance - to meet our legal obligations and respond to lawful requests from authorities
- Error Monitoring - to detect, diagnose, and fix technical issues that affect user experience
We do not use your data for automated decision-making or profiling that produces legal effects or similarly significant impacts on you.
Data Storage and Security
Where We Store Your Data
Your data is stored securely using enterprise-grade cloud infrastructure with data centers located in the United States and European Union. We use industry-leading database hosting services that comply with GDPR and other international data protection standards.
- Encryption in transit - all data transmission uses TLS 1.3 or higher
- Access controls - strict authentication and authorization mechanisms limit data access
- Regular backups - automated backups ensure data recovery capabilities
Security Measures
We implement comprehensive security measures to protect your personal data:
- Advanced threat detection - automated security monitoring identifies and blocks malicious activity
- Bot protection - machine learning-based systems prevent automated abuse
- Rate limiting - protects against brute force attacks and service abuse
- Input validation - all user inputs are validated and sanitized to prevent injection attacks
- Security audits - regular security assessments and penetration testing
- Incident response - documented procedures for handling security incidents
In the unlikely event of a data breach that poses a risk to your rights and freedoms, we will notify you and relevant supervisory authorities within 72 hours as required by GDPR.
Your Rights Under GDPR
As a user, you have comprehensive rights regarding your personal data under GDPR:
Your Data Rights
- Right to Access - request a copy of all personal data we hold about you
- Right to Rectification - request correction of inaccurate or incomplete data
- Right to Erasure ("Right to be Forgotten") - request deletion of your personal data
- Right to Restrict Processing - request that we limit how we use your data
- Right to Data Portability - receive your data in a machine-readable format to transfer to another service
- Right to Object - object to processing based on legitimate interests or for direct marketing
- Rights Related to Automated Decision-Making - we do not use automated decision-making that produces legal effects
How to Exercise Your Rights
To exercise any of these rights, please contact us using the information in the Contact section below. We will:
- Respond to your request within 30 days (or explain why we need more time)
- Verify your identity to protect your data from unauthorized access
- Provide the requested information or action free of charge (unless requests are excessive or unfounded)
- Explain our reasoning if we cannot fulfill your request
You also have the right to lodge a complaint with your local data protection supervisory authority if you believe we have not handled your data appropriately.
Third-Party Services
We use carefully selected third-party services to operate our platform. All service providers are GDPR compliant or have appropriate data protection safeguards in place.
Categories of Third-Party Services
- Analytics & Performance Monitoring - Vercel Analytics and Vercel Speed Insights provide privacy-friendly, cookie-free analytics to help us understand platform usage and performance
- Security Services - Advanced security platforms protect against bots, abuse, and malicious activity
- Error Monitoring - Error tracking services help us identify and fix technical issues quickly
- Database Hosting - Secure, enterprise-grade database infrastructure stores your data with encryption and access controls
- Infrastructure Services - Cloud hosting and content delivery services ensure fast, reliable platform access
Data Sharing Practices
We share data with third-party service providers only when necessary for platform operation:
- We share only the minimum data required for each service to function
- All service providers are bound by data processing agreements that ensure GDPR compliance
- We do not sell your personal data to third parties for marketing or any other purpose
- Service providers are prohibited from using your data for their own purposes
- We regularly review our service providers to ensure continued compliance
Important: Vercel Analytics and Speed Insights are GDPR compliant by default and do not use cookies, which is why we do not require a cookie consent banner.
Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy:
Retention Periods by Data Type
- Email Signups - retained until you unsubscribe or request deletion
- Account Data - retained while your account is active
- Analytics Data - aggregated and anonymized data retained indefinitely for statistical purposes
- Security Logs - IP addresses and security-related data retained for 90 days for incident investigation
- Error Logs - technical error information retained for 30 days for debugging purposes
- Communication Records - support inquiries and correspondence retained for 3 years for quality assurance
Data Deletion Process
When data reaches the end of its retention period or you request deletion:
- Automated deletion processes remove data from active systems
- Backup data is securely overwritten during the next backup cycle
- Anonymized data may be retained for statistical purposes (cannot be linked back to you)
- Legal obligations may require us to retain certain data longer (e.g., financial records)
You can request immediate deletion of your data at any time by contacting us.
International Data Transfers
Our platform operates globally, which may involve transferring your data across international borders:
Data Transfer Locations
Your data may be transferred to and processed in:
- European Union - primary data storage location for EU users
- United States - cloud infrastructure and service providers
- Other countries where our service providers operate
Safeguards for International Transfers
When we transfer data outside the EU/EEA, we ensure appropriate safeguards are in place:
- Standard Contractual Clauses (SCCs) - EU-approved contracts that ensure GDPR-level protection
- Adequacy Decisions - transfers to countries deemed adequate by the European Commission
- Service Provider Certifications - providers with recognized data protection certifications
- Additional Security Measures - encryption, access controls, and monitoring for international transfers
By using our service, you consent to these international data transfers under the safeguards described above.
Children's Privacy
Our service is not directed at children under the age of 16, and we do not knowingly collect personal data from children.
- Age Requirement - users must be at least 16 years old to use our platform
- No Knowing Collection - we do not intentionally collect data from children under 16
- Parental Rights - parents or guardians can contact us if they believe we have collected data from their child
- Immediate Deletion - if we discover we have collected data from a child under 16, we will delete it immediately
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
How We Notify You of Changes
- Last Updated Date - we display the last updated date prominently at the top of this policy
- Platform Notification - we may display a notice on our platform when significant changes are made
- Version History - we maintain a record of policy versions and major changes
Your Choices After Updates
When we update this policy:
- Continued Use - your continued use of our platform after the effective date constitutes acceptance of the updated policy
- Right to Object - you can object to material changes by contacting us or discontinuing use of the service
- Account Closure - if you disagree with changes, you can close your account and request data deletion
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data.
Contact Information
Our Response Commitment
- Initial Response - we will acknowledge your inquiry within 3 business days
- Full Response - we will provide a complete response within 30 days
- Complex Requests - if we need more time, we will explain why and provide an estimated timeline
- Identity Verification - for data access or deletion requests, we may need to verify your identity to protect your privacy